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Customer appointment history across Audien’s specialist team.
| Customer | Latest appointment type | Latest appointment date | Specialist | Appointments | Status |
|---|
My appointments
Your specialist calendar, regardless of who scheduled the appointment.
Appointment details
Select an appointment to see customer details and prepare for the call.
INTERNAL SCHEDULING
Schedule appointments
Manage hearing specialist appointments in one workspace.
Check your last booking request
A booking request needs confirmation. Check its status before scheduling these appointments again.
No appointment events have been assigned to you. Ask an administrator to update your event access in Settings.
Customer’s timezone: All appointment dates and times below use this timezone.
Each calendar moves independently. Availability can change before confirmation.
Booking summary
0 / 4 selectedCopyable appointment summary
Administrator · read-only integration checks
Discover organization event types, review ambiguous variants, and validate the server's mapping file. These actions never change Calendly.
ADMINISTRATION
Settings
Manage your team, event access, and tracking in one place.
Team members
| User | Role / access | Events / tracking |
|---|
Teams & event permissions
Give a team access once and every member inherits it. Users can belong to more than one team. Their access combines all team permissions with individual grants; administrators always have full access. Disabled users cannot sign in.
Team directory
UTM source rules
Current approved platform defaults; an assigned administrator profile can override individual fields. Blank profile fields inherit these rules.
Source by appointment and purpose
| When | utm_source |
|---|---|
| Reschedule · any event | no_show_rescheduleApplies to all reschedules. |
| Initial · FollowUp AudienCare | audien_care_followup_appt_agent_schedule |
| Initial · Onboarding AudienCare | audien_care_first_appt_agent_schedule |
| Initial · Onboarding | agent_schedule |
| Initial · Retention | agent_schedule |
Other tracking fields
- Sales initial bookings
- Assign the Sales profile with
utm_source=sales_rep. - utm_campaign
- Retains the appointment-specific value above unless a profile overrides it.
- utm_medium
agent_scheduled- utm_content
initial_schedulefor initial bookings;reschedulefor reschedules.- utm_term
- A stable, pseudonymous scheduling-agent ID: the first 16 hexadecimal characters of SHA-256 of the trimmed, lowercase signed-in agent email.
Tracking is calculated on the backend and cannot be edited by agents. Never put a customer email in a UTM field.
Reschedule rule: no_show_reschedule currently applies to every reschedule. Sales profiles can be limited to initial bookings so reschedules retain this source.
Profile library
Recent settings activity
Settings changes are recorded with the administrator, action, and time. The latest 50 are shown.